Customer Service


Shipping is Free on all USA orders - at all times. On orders $99+, we provide Free 2nd Day Shipping!

Free returns & exchanges

You know what’s better than Free Shipping? Free Returns and Exchanges with no time limit!

If you are not 100% satisfied with your purchase for any reason, we will gladly provide you a Prepaid Shipping Return Label to send the item back for a Full Refund or Exchange, your choice.

What’s most important to us is that our customers are happy – and if you’re not, simply let us know and we’ll make sure to fix it – either by sending you a Prepaid Return or Exchange label.


If your item is out-of-warranty, The Time Store can also repair your watches with original parts and using a professional master watchmaker to replace and repair your item.

Since we’re Authorized Dealers, we are able to get original parts for watches directly from the manufacturer. Contact us if you’d like us to give you an estimate on an out-of-warranty item.

Authorized retailer Warranty

The Time Store is an Authorized Dealer for every brand and watch we sell. This means that you receive a manufacturer's warranty.

It’s important to Always Buy Authorized!

When you buy from The Time Store, you can rest assured that the item you are purchasing comes directly from the manufacturer, has a manufacturer warranty, and is 100% authentic. You can find us on all the Manufacturer’s websites as being an Authorized Dealer.

Because we are Authorized Dealers, we have access to products right when they come out. This means that you have the opportunity to purchase first!

To become an Authorized Dealer, you must have a reliable history as a company.

To meet the strict requirements of reliability, we must meet standards of Financial Solvency and Stability – something many non-authorized dealers cannot do.

Warning: Many online sellers are not Authorized Dealers. This means that the manufacturer does not give them permission to sell their product. The manufacturer will not honor any warranty requests from items purchased from a non-authorized dealers. Further, many of these online retailers misrepresent their products, sell fakes, replicas, seconds, returns, refurbished items, remove serial numbers, and do not buy directly from the manufacturer. In fact, they cannot prove that the item is directly from the manufacturer. These grey market online sellers are also very unreliable they’re here today and gone tomorrow. Be sure to Only Buy Authorized!